LAST UPDATED: 2026
At Health Care Support Pro, we operate with total transparency. This
Privacy Policy outlines how we gather, safeguard, and manage your
personal and health-related information.
1. Information We Collect
We collect personal identification details such as your name, email,
phone number, date of birth, and address when you register, schedule
appointments, or subscribe to communications.
2. Health Data Collection
Health-related data — including medical history, current
medications, allergies, and treatment preferences — is collected
only with your explicit consent and used exclusively for providing
care.
3. Use of Information
Your data is used to deliver and improve healthcare services,
process payments, send appointment reminders, deliver newsletters
(with consent), comply with legal requirements, and enhance our
platform experience.
4. Data Sharing
We never sell your personal data. We may share it with treating
providers, insurance partners for claims, operational vendors, law
enforcement when legally required, and affiliates with your consent.
5. Security Measures
We employ 256-bit SSL encryption, AES-256 data-at-rest encryption,
routine penetration testing, multi-factor authentication, and
mandatory staff privacy training.
6. HIPAA Compliance
Health Care Support Pro fully complies with HIPAA, maintaining
administrative, physical, and technical safeguards to protect
Protected Health Information (PHI).
7. Cookies & Tracking
We use cookies and analytics tools to remember preferences, analyze
traffic, and personalize content. You can manage cookies in your
browser settings.
8. Third-Party Links
Our site may link to external websites. We are not responsible for
their privacy practices and encourage you to review their policies.
9. Data Retention
Personal data is retained while your account is active. Health
records are kept for the minimum period required by state and
federal law.
10. Right to Access
You may request a copy of your personal data in a standard
electronic format within 30 days, at no charge.
11. Right to Correction
You can update information via your account settings or contact us
to correct inaccurate or incomplete data.
12. Right to Deletion
You may request deletion subject to legal retention obligations,
ongoing service needs, and regulatory requirements.
13. Right to Data Portability
You may receive your data in a structured, machine-readable format
and request direct transfer to another provider where feasible.
14. Right to Restrict Processing
You can request processing restrictions when data accuracy is
contested, processing is unlawful, or data is needed for legal
claims.
15. Right to Object
You may object to processing for direct marketing, profiling, or
legitimate-interest purposes. We will comply unless compelling
grounds exist.
16. Email Communications
With consent, we send transactional emails (essential, non-optional)
and promotional emails (optional, unsubscribable). Manage
preferences in your account.
17. SMS & Phone
SMS is used for reminders and alerts; phone for follow-ups. Manage
communication preferences via account settings.
18. Children's Privacy
Our services are not for children under 13. We do not knowingly
collect their data and will delete any inadvertently collected
information.
19. Telehealth Privacy
Telehealth uses end-to-end encryption. Sessions are not recorded
without consent. All virtual visits carry the same confidentiality
as in-person care.
20. Payment Data
Payments are processed via PCI-DSS compliant processors. We never
store full credit card numbers on our servers.
21. Analytics & Research
Anonymized, aggregated data may be used for research and
improvement. Individual patients are never identifiable in shared
insights.
22. Breach Notification
We will notify affected users within 72 hours of discovering a
breach, including its nature, affected data, and protective steps.
23. International Transfers
If data is transferred outside the U.S., we implement Standard
Contractual Clauses and other appropriate safeguards.
24. Automated Decision-Making
We do not use automated systems for final diagnoses or treatment
decisions. AI tools are supplementary; all medical decisions are
made by licensed professionals.
25. Marketing & Advertising
With consent, we may deliver targeted health and wellness
advertisements. Opt out anytime via account settings.
26. Employer-Sponsored Plans
Employers receive only aggregate utilization reports without
individually identifiable health information.
27. Mobile App Privacy
Our mobile app follows the same privacy standards. We may collect
device info and usage analytics with your permission.
28. Policy Changes
We may update this policy periodically. Material changes will be
communicated via email or prominent website notice.
29. Filing Complaints
Complaints may be directed to our Privacy Officer at
privacy@healthcaresupportpro.org or to the HHS Office for Civil
Rights.
30. Contact Our Privacy Team
Health Care Support Pro Privacy Team, 4852 Spirit Drive Daytona
Beach, FL 32114 | privacy@healthcaresupportpro.org | +1 661-822-8938
31. Consent Acknowledgment
Using Health Care Support Pro services confirms your understanding
and acceptance of this Privacy Policy.
32. Severability
If any provision is found unenforceable, the remainder stays in full
force and effect.
